The short version

Cal.com’s refund policy is one sentence: “Except when required by law, paid Subscription fees are non-refundable.” That single clause — captured from the live terms page on 2026-09-11 — plus a handful of adjacent provisions is all you get from the terms. There is no refund flow in the product UI, no “cancel for a credit” path, and no DPA (data processing addendum) attached to the terms themselves. What follows is a clause-by-clause read of what the terms actually say, so you can form your own picture before you pay.

The refund clause, verbatim

Except when required by law, paid Subscription fees are non-refundable.

Three consequences follow from that one sentence:

  1. No pro-rata refunds. If you cancel a paid plan mid-cycle, the terms do not promise a refund for the unused portion. (The pricing page’s own FAQ is more generous in practice — see the cross-source note below — but the terms themselves are absolute.)
  2. The “required by law” carve-out is the only escape hatch. Where mandatory consumer law (e.g. a jurisdiction’s statutory cooling-off period) forces a refund, Cal.com concedes it — but the terms give you no affirmative right.
  3. Cancellation ≠ refund. Cancellation stops future charges; it does not claw back the amount already paid for the current period.

Fee changes: you’re locked at renewal, not mid-cycle

The Fee Changes section says Cal.com “in its sole discretion and at any time” may modify subscription fees, but:

Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

So a mid-cycle price hike cannot hit you immediately — it only applies at your next renewal. The terms also require “reasonable prior notice” of any fee change to give you a chance to cancel before it takes effect. Continued use after the change is in force counts as acceptance — so if you don’t act on the notice, you’re bound by the new price.

Free Trial: cancellable at any time, without notice

The Free Trial section lets Cal.com “at any time and without notice” modify the terms of the free-trial offer or cancel the free-trial offer itself. If you enter billing details for a free trial, you are not charged until the trial expires — and on the last day of the trial, “unless you cancelled,” the applicable subscription fee is charged automatically. The practical upshot: a free trial is a charge-on-expiry trial, not a “then decide” trial.

Termination: one-sided, no notice required

The Termination clause is notably asymmetric:

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever.

Your side is simpler: “If you wish to terminate your account, you may simply discontinue using Service.” No formal termination notice, no waiting period on your side — you just stop.

The compliance oddity: US entity, UK governing law

The terms name the operating entity as Cal.com, Inc. (a US corporate structure), but the Governing Law section states:

These Terms shall be governed and construed in accordance with the laws of the United Kingdom without regard to its conflict of law provisions.

That mismatch — a US-incorporated company handing disputes to UK law — is unusual for a scheduling SaaS and is worth flagging if you’re a US-based buyer expecting US jurisdiction. (We have not determined why the terms point to UK law; it may reflect a UK entity, a legacy template, or a deliberate choice. We state the discrepancy, not the reason.)

What the terms don’t contain

  • No DPA / data-processing addendum in the terms. The terms open by pointing to a separate privacy policy for data handling; GDPR/DPA language is not in this document. If you need a DPA, that’s a separate artifact to request.
  • No SLA / uptime commitment. The terms do not commit to an availability percentage. Service is provided “AS IS” and “AS AVAILABLE” with all warranties disclaimed.
  • No explicit cancellation-for-refund flow. Cancellation stops future billing; it does not, per the terms, refund the current paid period.

Scope note: the terms are the whole answer

The clauses above are the complete refund picture from Cal.com’s terms of service. The terms page we captured has no separate, more generous refund FAQ embedded in it; whether support grants an exceptional refund outside the written terms is outside the scope of this review (and not something we tested). The operative position is the clause itself: non-refundable, except where law requires it.

Sources: cal.com/terms, captured 2026-09-11 (every clause quoted above is verbatim from that capture; a separate terms-full page image is on file). This is a terms-level review — we have not submitted a refund request or tested any outage scenario. See our testing methodology.

More of our Cal.com guides: